Making a complaint

• Please complete the online An Taisce Complaints Form.

• The Chair will acknowledge your complaint within 3 working days of receipt. The Chair will request any clarifications arising from the information in the form as soon as possible thereafter.

• In any event the Chair shall investigate your complaint and communicate findings to you within 30 days of receipt of your complaint.

Appeal

• In the event that you do not accept the findings of his investigation, you may appeal the finding to the Complaints Appeal Committee.

• In order to appeal the finding please email [email protected] and [email protected] stating that you wish to appeal the result of the investigation arising from your complaint of X date.

• Please note that a new or amended complaint cannot be submitted to the Complaints Appeal Committee.

• The Committee shall acknowledge your complaint within three working days of receipt.

• The Committee will request any clarifications arising from the information in the complaint form as soon as possible thereafter.

• The Committee shall investigate your complaint and communicate their findings within 60 days of receipt of your notice of Appeal.

The Complaint Appeal Committee is composed of three individuals from the Board / Council of An Taisce. The three individuals will be drawn randomly from the last 10 individuals to be appointed/elected to the Council/Board of An Taisce. In addition two substitute members will be selected to provide for Complaints Appeal Committee members being unavailable.

Approved 2020